These Terms of Service govern your use of the website at theshopifyworkshop.com/ and any services provided by The Shopify Workshop. By engaging our services or submitting an enquiry, you agree to these terms.
1. Acceptance of Terms
By accessing our website, requesting a proposal, or entering into a project agreement with The Shopify Workshop, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, you must not use our services.
These terms apply to all visitors, clients, and prospective clients. They form the basis of any formal project agreement we enter into together.
2. Services
The Shopify Workshop provides Shopify-focused digital services, including but not limited to:
- Custom Shopify store development (Liquid themes, Hydrogen headless builds)
- Shopify Plus migrations and platform migrations from Magento, WooCommerce, and BigCommerce
- Shopify SEO — technical audits, on-page optimisation, and content strategy
- Paid marketing and advertising campaign management (Google, Meta)
- Custom Shopify app development (private and public apps)
- Speed optimisation and Conversion Rate Optimisation (CRO)
- Ongoing Shopify maintenance, support, and retainer services
The precise scope of services for any given engagement is defined in a written project proposal or statement of work (SOW), which forms part of the agreement between us.
3. Proposals & Project Agreements
All project proposals are provided free of charge and are valid for 30 days from the date of issue unless otherwise stated.
A project begins only when both parties have agreed to the written proposal or SOW. Agreement may be confirmed via email, signed document, or payment of the initial invoice.
Any features, functionality, or deliverables not explicitly listed in the agreed proposal are considered outside scope. Additional requirements are subject to a separate change request and cost estimate.
Free Audits
Free Shopify store audits are provided at our discretion for prospective clients. Audit findings are shared in good faith and do not constitute a binding commitment to implement any recommendations.
4. Payment Terms
Standard Project Payment Schedule
- 30% — Due on project kick-off. Work begins upon receipt.
- 40% — Due at agreed mid-point milestone (typically staging delivery).
- 30% — Due upon final delivery and client sign-off.
Payment schedules for retainer and other engagement types are specified in the individual project agreement.
Accepted Payment Methods
We accept bank transfer (SWIFT/SEPA), Wise (TransferWise), PayPal, and Stripe. All invoices are in USD unless otherwise agreed. Clients are responsible for any bank transfer or conversion fees.
Late Payments
Invoices are due within 7 days unless otherwise specified. We reserve the right to pause work on any project where an invoice remains unpaid beyond 14 days. A late payment fee of 2% per month may apply.
Refunds
Deposits are non-refundable once work has commenced. Mid-project payments are non-refundable for work already delivered. If we are unable to complete a project due to our own failure, we will refund the proportional amount for uncompleted work.
5. Intellectual Property & Ownership
What You Own
Upon receipt of full final payment, you own all custom code, design assets, and deliverables specifically created for your project. This includes custom Liquid templates, custom apps, design files, and written content we produce on your behalf.
What We Retain
We retain ownership of any pre-existing tools, frameworks, libraries, and general-purpose code components that were not created exclusively for your project. We retain the right to use general techniques, knowledge, and non-confidential work methods gained during the engagement.
Third-Party Assets
Where third-party stock images, fonts, plugins, or other assets are used, the relevant licences remain subject to those third-party terms. We will inform you of any such assets used and their licence requirements.
Portfolio Rights
Unless you request otherwise in writing, we reserve the right to display completed work in our portfolio and marketing materials. We will not publish confidential business information or sensitive details without your consent.
6. Client Responsibilities
The success of a project depends on both parties. As a client, you are responsible for:
- Providing accurate project briefs, content, and brand assets in a timely manner
- Granting necessary access to your Shopify store, hosting, or other platforms required for the work
- Reviewing deliverables and providing clear, consolidated feedback within agreed timelines
- Ensuring all content, images, and assets you provide are legally licensed for your use
- Notifying us promptly of any changes to project requirements
- Making payments on time as per the agreed schedule
Project delays caused by late client feedback, missing assets, or delayed approvals are the client's responsibility and may affect the agreed delivery date and/or incur additional costs.
7. Confidentiality
Both parties agree to keep confidential any business information, trade secrets, client data, pricing, or technical details shared during the engagement. This obligation remains in effect for 2 years after project completion.
We are happy to sign a mutual Non-Disclosure Agreement (NDA) before project discussions if requested. Please mention this in your initial enquiry.
8. Revisions & Change Requests
Each project includes a defined number of revision rounds as specified in the proposal. Additional revisions beyond those included will be quoted separately.
A revision is a modification to agreed deliverables. New features, functionality changes, or scope additions constitute a change request and are priced separately, regardless of revision rounds remaining.
All change requests must be submitted in writing (email or project management tool) and agreed before work on them begins.
9. Warranties
Our Warranties
We warrant that all work will be performed with reasonable skill and care, and that deliverables will function as specified in the agreed proposal at the time of delivery.
We provide 30 days of free bug-fix support after final delivery for issues caused by our code. This does not cover issues caused by third-party plugin updates, Shopify platform changes, or client modifications.
Disclaimer
We do not warrant specific commercial results, sales figures, search ranking positions, or conversion rates. SEO and marketing performance depends on many factors outside our control, including algorithm changes, market conditions, and competition.
Our website and free audit reports are provided "as is" without warranties of any kind.
10. Limitation of Liability
To the maximum extent permitted by applicable law, The Shopify Workshop shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to the use of our services, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claim arising from a project shall not exceed the total fees paid by you for that specific project.
We strongly recommend maintaining regular backups of your Shopify store before any development work begins. We are not responsible for data loss caused by pre-existing issues, hosting failures, or third-party actions.
11. Termination
Either party may terminate a project agreement by giving 14 days written notice. Upon termination:
- You will be invoiced for all work completed up to the termination date, prorated fairly
- All completed deliverables will be provided to you upon settlement of any outstanding invoices
- Any deposit or milestone payments already made for uncompleted work are non-refundable unless we are at fault
For retainer agreements, either party may cancel with 30 days written notice to info@theshopifyworkshop.com. Any unused retainer hours are non-refundable.
We reserve the right to terminate an agreement immediately if a client engages in abusive behaviour, requests illegal activities, or materially breaches these terms.
12. Governing Law
These Terms of Service are governed by and construed in accordance with applicable international commercial law and the laws of the jurisdiction in which our business is registered. Any disputes shall first be attempted to be resolved amicably through direct negotiation.
If a dispute cannot be resolved amicably within 30 days, both parties agree to submit to the jurisdiction of the relevant courts. We will always attempt mediation before litigation.
13. Changes to These Terms
We reserve the right to update these Terms of Service at any time. The "Last updated" date at the top of this page will be revised accordingly.
For active project clients, any material changes will be communicated by email. Continued use of our services after such changes constitutes acceptance.
14. Contact
If you have any questions about these Terms, please contact us before engaging our services. We are happy to clarify anything.